UFB Internet

Due to a firmware bug, unfortunately a single routing filter line which distributes routes between bng3-quic and our core was not being respected by our core network elements.
This line resulted in a subset of customers on bng3-quic, within a single /24 subnet, to have reduced, or no connectivity while this issue was located and routing filter line removed and re-added.
We have been in touch with our vendor and advised this bug has been fixed in a beta firmware release. Once released into a stable version, we will complete the necessary upgrades to this version to ensure this doesn’t reoccur.
We apologise to impacted customers for the inconvenience caused by this incident.