UFB Internet
Incident - Chorus UFB outage - 06/06
Services have continued to remain stable after restoration, and this incident now appears resolved.
A full post-incident review will be conducted by Chorus in due course.
If you are still without connectivity, please turn off your router & ONT for 10 minutes before powering back on.
We apologise for any inconvenience caused.
We are now starting to observe the recovery of impacted connections.
Our team are continuing to monitor through to full restoration.
Chorus update:
06/06/2025 12:07 Update
A Chorus technician has been assigned to the fault and is currently sourcing spares. Current ETA is 13:30hrs 06/06/2025. Next update on status change.
Chorus update:
06/06/2025 11:46 Update
The fault is in the process of being assigned to a Chorus technician. Further updates to come once a technician has been dispatched.
Chorus update:
06/06/2025 11:42 Update
Advanced technical teams have been engaged to investigate. Next update on status change.
Chorus Update:
06/06/2025 11:38 Event
— Incident priority: P1 —
Network element CPC-ETH202 isolated at Courtenay Place.
Incident has been linked with Chorus incident INC000039290679.
Awaiting further updates from Chorus.
Chorus have confirmed an issue occurring at CPC exchange in Wellington and are investigating.
Incident has been identified within the Chorus network, impacting a large number of connections back to Wellington-based handovers across all ISPs.
A fault has been lodged with Chorus.
Our monitoring has detected a large-scale outage impacting Chorus UFB circuits.
This is being observed across multiple ISPs. Our network team are investigating and updates to follow.