Incident - Chorus connection authentication - 13/05 - Status Page

Resolved May 13, 2026 2:05 PM NZST

Incident has been resolved. If you are without connectivity, please reach out to our team.
This incident was caused by an erroneous setting pushed into our authentication backend, which resulted in some service disruption for some customers, which will be investigated to analyse the root cause.
We apologise for any inconvenience caused.

Monitoring May 13, 2026 1:38 PM NZST

Rollback has been performed from a change and impacted connections are recovering.
The team are monitoring to ensure resolution.

Problem Identified May 13, 2026 1:36 PM NZST

We are experiencing an issue impacting some customers with Chorus connections authenticating onto the Vetta network.
The team are investigating and resolving as quickly as possible.